Return Policy for Malibu Plunge & Sauna Products
Effective Date: 3/3/25
At Malibu Plunge & Sauna Products, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
1. Eligibility for Returns
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Returns are accepted within 30 days of delivery.
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Products must be unused, undamaged, and in their original packaging.
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Proof of purchase (receipt or order confirmation) is required.
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Custom or made-to-order products are non-returnable unless defective or damaged upon arrival.
2. How to Initiate a Return
To request a return:
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Contact us at [Insert Email or Phone] with your order details.
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We will provide return instructions, including the return shipping address.
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Ship the item back to us in its original packaging.
3. Return Shipping & Restocking Fees
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Customers are responsible for return shipping costs unless the item is defective or there was an error in the order.
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A 15% restocking fee may apply to returned items.
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If the product arrives damaged due to improper packaging by the customer, a refund may be denied.
4. Refund Process
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Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
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Refunds will be issued to the original payment method.
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Shipping fees are non-refundable.
5. Exchanges & Defective Items
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If your product arrives damaged or defective, please contact us within 7 days of delivery.
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We will arrange a replacement or refund based on the issue.
6. Non-Returnable Items
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Custom-built or made-to-order products.
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Items that have been used, installed, or modified.
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Products damaged due to misuse, neglect, or improper installation.
For further assistance, please reach out to Malibu Plunge & Sauna Products Customer Support at [Insert Contact Info].